| Pricing and Billing |
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| Why am I getting an error message when I check out? |
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Shoppers who try to access our site using Internet Explorer 10 or lower are able to access our site without issue, but will receive an error message when visiting secure pages, such as the one page checkout. Customers who want to continue using Internet Explorer 10 or lower can easily do so with just a few changes to their browser settings. |
| Do I have to pay sales tax? |
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You only have to pay sales tax if you are located in the same state as our warehouse. |
| I have a question on my charges. |
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Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. |
| What are my payment choices? |
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We accept Visa, Mastercard, Discover, American Express, PayPal Express and Amazon Payments. Paypal and Amazon Payments can be found at the bottom of the shopping cart screen. Credit card purchase are available at the checkout cart. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. |
| I need a copy of my receipt/invoice. |
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Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. |
| When will my credit appear on my account? |
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Credits usually take 7-10 business days from the time we receive your item(s). |
| When will my credit card be charged? |
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Your credit card will be charged within 24 hours prior to shipment of your item(s). |
